The Work Behind the Work: Why ITSM Problems Are Really Systems Problems
In most organizations, ITSM is treated as a layer: tickets come in, workflows process them, and teams resolve them. But…
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Insights & Perspectives
Technical articles on healthcare IT, ITSM automation, and enterprise software engineering.
Integration Is the Product (Even When No One Calls It That)
Most enterprise teams don’t think of themselves as building products when they design integrations. But they are. Every interface between…
Read moreAgentic Systems in the Real World: Useful, Bounded, and Accountable
There’s a growing narrative that AI agents will autonomously run large parts of enterprise systems. In reality, most organizations don’t…
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